Service Satisfaction Guarantee

1. Scope

The Service Satisfaction Guarantee applies when a service is completed but the customer reports quality concerns.

This guarantee is distinct from Cancellation and Refund Policies and focuses on post-completion quality outcomes.

2. Reporting window

Customers must report quality concerns within 24 hours after service completion.

Reports submitted after 24 hours may be declined when quality conditions can no longer be reliably assessed.

3. Review process

Doora may request photos, videos, service notes, and relevant communications to evaluate reported concerns.

Doora may also contact the assigned provider and review booking metadata to determine an appropriate resolution.

4. Possible resolutions

Depending on case facts, Doora may offer a re-clean, account credit, or partial refund.

A full refund is not guaranteed under this guarantee.

5. Exclusions

Claims not related to documented booking scope, or claims unsupported by reasonably requested information, may be denied.

Normal outcome variability for subjective preferences may not qualify for monetary remedies.

6. Good-faith use

Customers and providers agree to use this process in good faith.

Abuse, fraud, or repeated bad-faith claims may result in account restrictions.

7. Contact

For quality concerns, contact doora@doora-app.com.