Protection Guarantee

1. Scope

Doora's Protection Guarantee applies to eligible claims involving property damage, missing items, or incident concerns linked to a booking on the platform.

Coverage is not automatic and is evaluated case-by-case based on submitted evidence and operational investigation.

2. Claim window

Claims must be submitted within 48 hours of service completion unless a longer period is required by law.

Late claims may be denied when evidence integrity cannot be reasonably verified.

3. Evidence requirements

Doora may request photos, videos, invoices, repair estimates, receipts, and communication history.

Police reports or official incident records may be required where legally or operationally appropriate.

4. Resolution options

Where a claim is validated, Doora may offer one or more of the following: repair support, credit, partial reimbursement, or other commercially reasonable remedies.

Doora does not guarantee unlimited or automatic reimbursement.

5. Exclusions

Normal wear and tear, pre-existing issues, speculative losses, and unsupported claims may be excluded.

Indirect or consequential losses may be limited to the maximum extent permitted by applicable law.

6. Cooperation

Customers and providers are expected to cooperate in good faith during investigation and resolution.

Failure to provide requested information may affect claim outcomes.

7. Contact

To open a protection claim, contact doora@doora-app.com.